Sydney, NSW, AU, 2000

Together, we can make an impact on our communities.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Be part of one of Australia's largest operational service delivery teams, and will be supported to build your career within Sydney Trains. As a Customer Service Attendant, you'll get hands-on experience and work with a group of enthusiastic individuals who are all about providing top-notch customer service and thrive on keeping everyone safe.

You will be the go-to person for helping passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day!

You will gain some valuable experience through tasks such as maintaining high safety standards, situational awareness, flagging trains, using high-tech mobile apps, connecting with train crew and keeping the station in tip-top shape!

Please view the Role Description and the Customer Service Attendant Information Pack

We have various locations across the Sydney Trains network within Greater Sydney, Metropolitan Sydney Areas & Sydney CBD.

Some of the Northern locations include: Hornsby, Wollstonecraft, Pymble, North Sydney, Epping, Gordon

Other locations may include: Edgecliff, Martin Place, Bondi Junction

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

The full time pay rate for this position is $1342.80 per week PRO RATA, including the Industry Allowance. As a part time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition you will also receive Superannuation and Annual Leave Loading benefits.

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. To be considered for these roles you must be 18 years of age.

This role uses an Aboriginal-targeted recruitment process as part of Transport’s Anti-Discrimination Board of NSW (ADB) exemption 2022-2027/Government Sector Employment (GSE) rule 26. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at Aboriginal.Employment@transport.nsw.gov.au

Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process.

Important note: The Customer Service Attendant position is Permanent Part-Time working a minimum of 40 hours per fortnight. You will be required to work a rotational roster where your days, start and finish times will vary based on business requirements.

A talent pool will be created from this recruitment action for part time roles that may become available for filling over the next 18 months.

What are you waiting for…? Connect with us.  Apply now!

**Please note Transport for NSW cannot accept applications or CV's sent directly to the recruiter. You will need to apply directly to the job online.*

Applications close: 11:59pm Sunday 31st May 2026

For more information about this role, please contact  Manisha Singh on manisha.bains@transport.nsw.gov.au.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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