Macquarie Park, NSW, AU, 2113

You’re someone who wants to create outcomes that have a real impact on the people of NSW.

You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to help our people make a big impact.

In this role, you'll:

Work as part of a team delivering human-centred service design and continuous improvement initiatives. Your focus will be on shaping better service experiences by providing advisory and design support for operational improvements, including user experience roadmaps and performance measures.

You’ll contribute to service design initiatives that align technical and operational delivery with customer needs and strategic goals. This includes analysing service metrics to identify opportunities for optimisation and innovation, conducting research, co-design and prototyping, and producing outputs such as blueprints and behavioural archetypes.

You’ll also coordinate engagement activities, support responsive service development, and collaborate across teams to embed systems thinking and design-led approaches throughout the organisation.

Our team works as an internal consultancy. We’re focused on uplifting employee-facing services across the Transport cluster, from day-to-day self-services all the way up to program delivery services. We are highly collaborative, working with leaders and service delivery teams on a day-to-day basis, building trust and relationships through our engagements.

For more information on this role and team, view the role description and information pack.

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm 13th May 2026.

For more information about this role, please contact TULLARAH.SIMPSON@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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